- Cancellation fee is charged to compensate drivers for the time, effort and fuel spent while trying to reach the pickup location.
- You may be charged a cancellation fee if a booking request is canceled 5 minutes or later after driver accepts the booking request or if the driver has already arrived at the pickup location.
- You may also be charged a cancellation fee if a driver cancels the booking after waiting at your pickup location for more than 5 minutes.
- However, the cancellation fee will not be charged if the driver is delayed in reaching the picking up location by more than 5 minutes from the shown ETA.
- Cancellation fee amount and free cancellation time frame may vary depending on your city and cab category selected.
- Cancellation fee if applicable will be charged in your next ride.
If you are eligible for refunds based on the "Cancellation" policy above, then the refund will be remitted back to you in 5-7 working days.